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Shipping & Returns

Shipping methods and costs

FREE shipping worldwide

We ship WORLWIDE via TNT and FANCOURIER
For international orders go to www.tnt.com     or TNT Tracker. Track & trace your order with the AWB number provided in your email.
For orders within Romania please go to www.fancourier.ro     or Fan Courier Tracker.
Some large volume products may imply additional shipping rates, that you'll be notified of during the ordering process.

 

How long will it take for my order to arrive?
The articles are available in stock and they are ready to be shipped in 4- 5  working days, adding 1-3 working days for transportation.

I live outside the EU. Do I still have to pay VAT?
Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through TNT.

Do I have to pay custom duties and taxes if my order is shipped outside the EU?

All prices are final and include shipping. The custom duties and taxes are to be borne by the client (Excluding USA).

How much are the custom duties and taxes for my order?
The prices are set by your local Customs. You should contact them directly.
We ship exclusively with TNT.
MLH-OUTLET.com bears the transportation risk. We ship internationally to over 50 countries.
 

What about the delivery to NON-EU countries?
The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through TNT.(Excluding USA)
Please note that potential foreign bank charges have to be borne by you.

Return Policy
We accept returns and exchanges within 14 days of receipt. The customer is responsible for return shipping costs (49 Euros). Returns received outside the above time frame are not to be accepted.
MLH-OUTLET.com will only accept returns of  items with all tags attached AND in its original packaging, with MLH hanger and garment bag. If these last two items are missing at return, we will deduct from the refund a fee of 19 Euros. Upon receipt of any order without tags please notify us immediately if you wish to return the item. 
Please note that we can only exchange an item for the same item in a different size. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. Thereafter, the customer is responsible for additional shipping costs.
The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via TNT. We are not obliged to cover any shipping costs that are not provided by TNT.
Return merchandise will be prepared and we will send TNT courier to pick up the package.

When will I receive a refund for returned items?
When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), minus the return shipping charges which are the client's responsibility. If you should fail meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you. We are, however, not responsible for any additional shipping costs. If you might refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. Normally credit appears within two weeks. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder. Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.
For any further questions regarding our RETURNS AND EXCHANGES, please contact us at customercare@mlh-outlet.com

Can I return sale items?
Yes. We accept returns and refund for sale items.

Can I exchange an item for a different item?
No. You can return the item and then re-initiate the purchase process for another item.

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PR Agent - Ginnina D'Orazio

D’Orazio & Associates - Los Angeles office
8484 Wilshire Boulevard, Suite 425, Beverly Hills, CA 90211
Tel +1 310 860 0041 | ginnina@doraziopr.com

D’Orazio & Associates - New York office
2 West 45th street, Suite 1112, New York, NY 10036
Tel +1 212 537 5810 | igor@doraziopr.com

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*Prices are based on shipping to